Core Competencies

Ø       Vendor/Technician Management

 

Assign, schedule, manage and direct on-site telecom technicians in the implementation of MACDs, installations, maintenance, upgrades, conversions and repairs. Liaise on a daily basis with technicians, contractors, network operations teams, vendors, carriers, real estate and facilities teams to ensure that project goals and quality standards are achieved. Track and re-allocate resources as necessary to keep projects on-track. Monitor on-site safety.

 

Ø       Cross-functional Team Oversight/Coordination

Work and collaborate and with PBX & Trading Technology Engineers, Network Operations, Cable Management and Provisioning teams in dynamic to ensure that project scopes, schedules, deliverables and customer expectations are met. Manage and maintain project documentation, e.g. spreadsheets to reflect changes and report on project status and metrics to stakeholders.

Ø       Telecom Planning, Management & Quality Assurance

 

Manage the planning, scope, organization and execution of numerous simultaneous projects, including large-scale departmental Moves, Adds, Changes and Deletions, system implementations, conversions and upgrades. Take personal ownership of projects to ensure on-time, on-spec and on-budget quality project delivery.

 

 

Professional Experience

Information Technology Quality Control Inspector - (Active Secret Clearance)             ALT Enterprises Inc., a subcontractor of General Dynamics IT at the                                    United States Military Academy, West Point, NY                                                        February 2012 – Present

Ø       Provide on-site QA/QC technology construction oversight/management to U.S. Army Information Systems Engineering Command (USAISEC), including performance of site surveys, construction surveillance, installation inspections, test supervision and weekly status reporting on various U.S. Army Corps of Engineers/DPW projects, including OSP/ISP cable plant installations, data networks, voice networks, CATV/CCTV and security networks.

Ø       Conduct physical inspections of utility poles, maintenance/hand holes, duct banks, pedestals, underground and direct buried cable, fiber/copper terminations, equipment and cable racks/cabinets and end user facilities.

Ø       Ensure adherence to U.S. Army I3A Technical Criteria, as well as applicable TIA/EIA/IEEE/BICSI technical and OSHA workplace standards by contractors/technicians.

Ø       Provide technical management and quality control through observation, documentation and reporting of deviations from plans, workmanship deficiencies and safety concerns.

Ø       Provide deliverables, including weekly status reports, QC inspection checklists, installation discrepancy checklists, monthly cost status, drawings, site incident reports, QC project startup and closeout reports and as-built drawing inspection reports.

Ø       Perform daily on-site walkthroughs, review installation procedures and contract documents, maintain QC checklists and logs, check safety standards, witness IT tests, perform checkpoint reviews, and file daily and weekly inspection reports and incident reports.

Ø       Represent the U.S. Army Information Systems Engineering Command (USAISEC) at weekly contractor/owner project meetings, design review meetings and red zone meetings required by United States Army Corps of Engineers to determine outstanding issues and schedule pre-final and final inspections.

Ø       Witness cable (fiber/copper) testing and review test results. Ensure all testing is conducted with the proper test equipment and that all testing is completed as per the I3A Technical Criteria and contractor test plans.

Infrastructure Service Support Analyst/Service Delivery Manager                                                                                JPMorgan Chase & Company, New York, NY                                                                                                            August 2000 – April 2011 (Outsourced to IBM Global Services April 2003 – January 2005)

Ø       Managed the processing of Moves/Adds/Changes/Deletions (MACDs), trouble resolution and ongoing trading turret and VoIP telecom operations for over 1,400 traders and support staff.

Ø       Directed telecom technicians in performance of work on projects, daily MACDs, maintenance/repairs of telecom assets and build-outs of trading floors and other telecom infrastructure.

Ø       Monitored system status for alarms, escalated and ensured timely resolution of service-impacting events, impacting numerous high-dollar value trades. Provided L1 and L2 telecom support.

Ø       Managed multiple, often concurrent infrastructure projects involving the build-out of trading floors during the merger of JPMorgan Chase and Bear Stearns trading operations, including cable infrastructure, trading turrets and VoIP telephony infrastructure.

Ø       Coordinated on ongoing basis with other tech teams, contractors, real estate and facilities teams to ensure on-spec, on-time and on-budget delivery and adjustment to constantly changing project scope and/or timeline.

 

Professional Experience (continued)

 

Ø       Engaged with clients, stakeholders and senior management to define project scope and liaised on regular basis to review and update in regard to project status/issues.

Ø       Conducted site surveys and meetings with clients to gather, assess and prioritize requirements and recommend solutions.

Ø       Acted as primary point of contact for high-profile LOBs including Global Emerging Markets, Strategic Leveraged Finance, Asset-Backed Securities, Treasury/Chief Investment Office, Pension Advisory and other Global Investment Bank divisions for all telecommunications requirements including large-scale, concurrent projects in a dynamic, high-pressure enterprise environment.

Ø       Managed the complex multi-phased implementations and seamless migrations of several hundred traders to new trading floor facilities during JPM/Bear Stearns merger.

Ø       Provided regular metrics to supported LOBs in order to assist them in expense management

Telecommunications Consultant, IBM Global Services, Inc., New York, NY – (Outsourced from JPMorgan Chase) -April 2003-January 2005 

Ø       Managed telecommunications planning, provisioning, implementation, trouble resolution and maintenance for IPC Tradenet and Alliance turrets, Avaya G3 PBX telephony and Stentofon intercom environments in support of multiple trading floors and lines of business for JPMC Investment Bank.

Ø       Conducted site surveys and coordinated activities for daily MACD, as well as mid and long-term telecom projects.

Ø       Provided L1 and L2 support, mitigating operational problems to prevent financial/reputational loss to firm. Interacted on daily basis with traders their support staff and technology resources in the firm.

Ø       Partnered with various lines of business to optimize efficiency of telecom infrastructure while identifying opportunities to reduce dial tone and private line expenses via usage reports.

Ø       Delivered and supported seamless telecom service, MACDs to supported lines of business.

Ø       Managed and directed technical support staff in seamless execution of restacks and migrations between    sites.

Technical and Software Skills/Training & Certifications

Ø       Microsoft Office Suite: Project, Excel, Visio, Outlook, Word, Powerpoint  & Access

Ø       OSHA 10 Hour Safety Certification

Ø       OSHA Confined Space Safety Training Certification

Ø       Cisco Unified CM VoIP Administration

Ø       Avaya Definity G3R Administration & Modular Messaging Administration

Ø       Verizon 5ESS Intellipath Administration

Ø       IPC Tradenet MX Trading Turret Certification

Ø       Peregrine, Remedy IT Service Management Systems

 

Education

Baruch College – CUNY, New York, NY

Military Service

United States Navy – Supply Division, USS South Carolina CGN-37 - Honorably Discharged